Customer Support

30-second response support

Frequently Asked Questions

Booking & Reservations

How do I cancel my booking?

You can cancel your booking from your profile page under "My Bookings". Free cancellation is available up to 24 hours before check-in.

Can I modify my booking?

Yes, you can modify your booking dates or details from your profile. Some modifications may incur additional charges.

What payment methods do you accept?

We accept credit cards, debit cards, and various digital payment methods including PayPal.

Hotels & Accommodations

What amenities are included?

Amenities vary by property. Check the hotel detail page for a complete list of amenities.

Is breakfast included?

Breakfast inclusion depends on the property and room type. Check the booking details for specific information.

Can I request early check-in?

Early check-in is subject to availability. Contact the hotel directly or request it during booking.

Tours & Experiences

How do I join a tour?

After booking, you will receive a confirmation email with meeting point details and contact information.

What if I need to cancel a tour?

Tours can be cancelled up to 24 hours before the start time for a full refund.

Are tours suitable for children?

Tour suitability varies. Check the tour description for age recommendations and requirements.